Pride & Progress Retreat privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

hello@progressretreat.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and third party referrals:

·       Names and contact details

·       Addresses

·       Emergency contact details

·       Service use history

·       Dietary information (including allergies and health conditions)

·       Payment details (including card or bank information for transfers and direct debits)

·       Website user information (including user journeys and cookie tracking)

·       Information relating to compliments or complaints

We collect or use the following information to receive donations or funding and organise fundraising activities:

·       Names and contact details

·       Payment or banking details

·       Donation history

We collect or use the following personal information for service updates or marketing purposes:

·       Names and contact details

·       Marketing preferences

·       Website and app user journey information

·       Records of consent, where appropriate

We collect or use the following personal information to comply with legal requirements:

·       Name

·       Contact information

·       Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

·       Names and contact details

·       Payment details

·       Account information

·       Purchase or service history

·       Customer or client accounts and records

·       Information relating to health and safety (including incident investigation details and reports and accident book records)

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·       Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·       Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·       Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·       Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·       Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·       Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·       Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

‍ Where we get personal information from

·       Directly from you

How long we keep information

For information on how long we keep personal information, see our retention schedule at progressretreat.com/policies

Who we share information with

Data processors

West Lexham LLP

This data processor does the following activities for us: We pass relevant information to our venue West Lexham LLP to fulfil accommodation rooming lists and dietary requirements.

Squarespace

This data processor does the following activities for us: Information is handled by Squarespace to manage online registration, contact forms, bookings and payments.

Others we share personal information with

·       Organisations we’re legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO

The ICO’s address:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 23rd May 2026

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‍When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

Billing address

Details relating to your purchase (for example, access and dietary requirements, names of desired roommates)

Email address

Name

Phone number

We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor Squarespace Payments will also collect payment information from you. You can read their privacy policy at Squarespace Payments Privacy Policy page.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.

We use this information to help us organise the retreats, and will share some relevant information including rooming lists, access and dietary requirements with our host venue - West Lexham.